Meet the team: Jon
This week, we’ve been speaking to our operations director all about his day-to-day life at CHD Living.
What’s your name and role at CHD Living?
My name’s Jon Stanley, and I’m Chief Operations Officer.
What does your role involve?
Having operational accountability and management of 13 registered care services, I work in nursing, residential services for older people, and supporting young people with mental health challenges. I also commission and manage the Acquired Brain Injury Unit.
Do you encounter any particular challenges in your role, and if so, how do you deal with them?
I find that recruiting staff to work in the social care sector is the biggest challenge to all care providers in Surrey, due to the cost of living and the many rural locations of services. It’s unfortunately become even more of a challenge following the uncertainty of Brexit, as sadly, our previous input of caring staff from overseas has declined significantly. More than ever we are focusing on the retention of our staff and our family-business ethos, which is embodied in our culture, and this helps significantly.
How do you ensure that you’re balancing your work and home life?
In addition to dedicating my time as operations director, I spend my spare time playing music and performing folk-art, and this involves organising and taking part in many community and charitable events. My downtime is, therefore, both rewarding and fun.
If you could do your career all over again, would you change anything and if so what?
It may sound like a cliché, but I really wouldn’t change anything - I have enjoyed longevity in four jobs during my career. Nursing taught me compassion, whilst the public sector gave me knowledge and people management skills. The charitable sector motivated me to gain effective business skills to support people in need and the private sector has enabled me to truly effect real change in the Surrey care sector. This has made a demonstrably positive difference to people’s lives in Surrey, including staff, people who use our services, as well as their friends and family.
Quick fire questions…
What’s the best piece of business advice you’ve ever been given?
Create a culture which truly values its people, and your people will look after your business.
The Apprentice or Dragons’ Den? Dragons’ Den
Lunch break or work straight through? Work straight through - there are people’s days to make.
Android or iPhone – iPhone; it’s so easy to use, particularly for those with support needs.